June 26, 2007

12:10: The Health Roundup, with Jay, Jamie and Jimmy.

12:20: By now you’ve likely heard about CH’s Randy Steele’s remarkable journey back from throat cancer. He joined us on the ‘old Jamie West Show last year to talk about it. Well, one of his newfound hobbies has landed him in the ‘you me gallery’ on James North. You can catch a sneak peak at steelecitysnapshots.blogspot.com.

Guest: CH Reporter Randy Steele.

12:35: A visit with Dr. Joyce Tellier.

Guest: Dr. Joyce Tellier, Naturopathic doctor who works for Webber natural pharmaceuticals.

12:45: DayNight Pharmacy segment.

Guest: Hilton

Hilton talked about the value of Customer Service & Med Checks today on 900CHML!

A reminder to offer Med Checks !!

Good Customer Service is no longer good enough, here at DayNight Pharmacy we want to extraordinary! Any business would not exist without customers, and if you have customers, you have to have customer service. Customers have more options than ever before, they want products and services that are cheap, fast and quick in form to whomever will provide it. That means that the competitive advantage is now in your ability to KEEP customers and build repeat business. Let's WOW them with unexpected service , let's appreciate there business. Lets build customer loyalty.

Here are some Customer Service Statistics you should know:

• A typical dissatisfied customer will tell 6-610 people about the problem, a typical satisfied customer will tell 1-2.
• It costs 6 times more to attract a new customer than it does to keep an old one.
• For customers who do not come back 68% do so because of indifference by customer service.
  
• About 7 out of 10 complaining customers will do business with you again if you resolve the complaint in their favor.
• If you resolve a complaint on the spot, 95% of customers will do business with you again.

Smile! it can lift the hearts of many ...